EXPERIENCE

Program and Project Management Associate Manager

July 2021 – Present

• Lead the design, testing, and implementation of the self-service vendor portal used by over 140,000 vendors.
• Manage a team of four to develop 112 functional designs to create an intuitive and modern user interface with a streamlined user experience.
• Lead a team of 20 through system testing, executing 132 test scripts to verify 1,274 test conditions over a 15-week period. Triage and prioritize over 800 defect tickets. Plan and execute a user acceptance testing for 34 stakeholders completing a cumulative 470 test scripts over a 3-day period.
• Collaborate with the technical team to align application capabilities with end user needs.
• Analyze, design, and implement improved quarterly sales report functionality supporting the contractual requirements of over 60 state term contracts, earning a nomination as a finalist for the NASPO George Cronin Awards for Procurement Excellence.
• Collaborate with external stakeholders to analyze and refine business processes to leverage enhanced application functionality.
• Oversee the adoption and hypercare of modules pertaining to solicitation and contracting activities by providing support to agency and vendor users, performing system demonstrations, and conducting roll out activities to facilitate business process transition.
• Train and mentor new joiners by providing continuous feedback, guidance, and sharing past experiences to develop transferable and marketable skills.

Program and Project Management Specialist

November 2018 – July 2021

• Led a team of five through the business process standardization, design, configuration, and implementation of two modules within an enterprise resource planning (ERP) application.
• Managed client relationships in a direct client facing role to collaboratively find solutions and facilitate knowledge transfer of work units, system functionality and leading practices.
• Liaised between the onshore and offshore teams to develop a mutual understanding of business requirements allow for continuous progress on work units.
• Conducted a fit/gap analysis on over 775 business requirements.
• Developed standardized business process models and conducted quality assurance review of over 75 business process models to provide a consistent level of detail and appearance.
• Led Chart of Accounts design to support standardized recording and reporting of financial transactions across state agencies with unique use cases and reporting needs.
• Designed and documented over 60 system configurations tailoring a commercial off the shelf product into an application that meets the client’s needs and the business requirements. Implemented processes to maintain consistent system configurations across multiple environments.
• Developed functional designs to document expected functionality of system components.
• Performed validation of testing efforts and resolved system investigation request tickets using Jira.
• Supported user acceptance testing sessions through data staging, real-time troubleshooting, and defect resolution.
• Executed presentation navigation, system demonstrations, and captured meeting minutes for over 30 external meetings with a cumulative audience of over 900 stakeholders.

Program and Project Management Senior Analyst

July 2015 – October 2018

• Prepare monthly service level expectations deliverable. Work with project management and team leads to ensure that all metrics are accurately reported. Monitor service level expectation metrics, contract requirements, and deliverable submissions.
• Conduct annual customer satisfaction survey, surveying over 3,000 customers. Provide analysis and draft a summarizing report to guide the project initiatives for the upcoming year.
• Conduct a quarterly security access audit to ensure adherence to client data protection policies.
• Provide networking, printer, and audio/visual support for the Tallahassee office. Conduct a monthly asset health check to verify the functionality of networking devices, printers, and audio/visual equipment.
• Provide business development research and support during contract negotiations and bid submissions.
• Assist with training management, customer service, communications and content creations for training opportunities offered to system users.
• Design flyers, brochures, and other print materials for distribution and sponsored events, training sessions, and conferences.
• Plan and execute quarterly team events on the Client Site People Initiative team.
• Record, edit and deliver meeting minutes for quarterly client meetings.

Special Projects

Produce and edit a video celebrating International Women’s Day 2016, featuring management and leadership from the Accenture Tallahassee community. Represent Accenture at HackFSU 2016. Produce and edit a video promoting the efforts of Accenture’s work with a local client. Create and host International Women’s Day trivia at Accenture’s International Women’s Day 2017 event. Produce and edit a video celebrating a senior manager’s 20 year anniversary with Accenture. Represent Accenture at the 2017 Child Protection Summit in Orlando, Florida. Represent Accenture at a corporate networking night at Florida State University. Coordinate the secure disposal of over 75 network devices, hard drives, and other equipment. Plan and lead a monthly game night event.

Business Operations Analyst

February 2015 – July 2015

Contract position with Accenture. Please see above.

Help Desk Technician / Phone Sales Agent

August 2014 – February 2015

Provide technical support for hardware and software issues, information verification, and assistance for license sales agents located throughout the state of Florida. Assist customers purchasing fishing licenses, hunting licenses, and associated permits. Conduct quality assurance testing of the Recreational License Issuance Services to verify application functionality and appearance.

Digital Content Coordinator

January 2014 – May 2014

Produce mobile web apps using WordPress as part of an integrated digital marketing campaign. Configure website layout and design to optimize information architecture. Analyze company social media presence and provide recommendations to increase exposure. Produce custom graphics and images for clients. Assist with project proposal preparation. Product content for the RB Oppenheim Associates blog.

Digital Content Manager / Social Media Manager / Photographer

February 2014 – May 2014

Produce digital content and manage the social media present of the program to boost program awareness and reach. Produce new versions of the existing and provide header images to create consistent branding across multiple digital platforms. Photograph, edit, and distribute photos of tryouts, games, and tournaments.

Shop Technician / Manager’s Assistant

June 2011 – August 2011

Assist in all aspects of aircraft accessories production and facilities maintenance. Prepare raw materials to be assembled into seats, settles, armrests, covers, and other related products. Coordinate shipping and receiving, account updates and invoicing. Organize materials and finished products to improve overall efficiency and usability of the shop.